Meet the AIMA Team
Get to know the senior team leading AIMA as we help our clients to optimize the business of healthcare with expert revenue cycle management.
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Aaron Liston - CEO
Privately educated in London, England and a graduate of Bournemouth University Business School with Honors, Aaron brings a wealth of knowledge and experience from a number of business specialities to the company.
Aaron began his career in the IT sector working with IBM in London. This renowned world-class organisation provided the foundations of Aaron’s business experience, exposing him to mid-market business requirements and large-scale operations.
In 2010 the opportunity arose for Aaron to enter the family business, becoming the second generation to enter the AIMA Group. Starting from the bottom up, Aaron worked on the operational side of the business in the USA, UK, Philippines, India and the Far East where he gained deep insight into cross-cultural management and building important and interconnected business networks. Aaron spent much of this time gaining a deep understanding of operational efficiency in process-driven industries such as healthcare, education and recruitment.
Aaron eventually took the operational lead of the company in 2014 after four years working in the different areas of the business. It was from this point that AIMA started to diversify its operating model and customer base to the industries and service lines that we see AIMA working in today. Aaron saw a great opportunity in the US healthcare sector and re-focused the organisation to quality-driven administrative/business services support, drawing on AIMA’s business roots and contacts to aid the transition whilst tailoring the services offered to current market needs.
This strategy has proven very successful and resulted in year on year continued financial growth for the company. Such continued growth has led to a corresponding need to continually invest in the best and brightest people to take the company to new heights, with Aaron overseeing the growth of AIMA to where it stands now at a headcount of over 200 people.
As well as the US healthcare market, Aaron has been solely responsible for expanding AIMA’s operations into the international legal and general business services industries.
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Patrick Richmond - Vice President of Global Operations
Overseeing all global group operations, Patrick works extensively with our broad client base. Over the last few years, he has implemented many key strategic initiatives that have facilitated an increased capacity to scale our operations and brought about a dramatic increase in revenue.
With a career spanning 14 years. Patrick qualified as a lawyer in 2008 and spent several years working in London, England. Following a brief period of travelling and working abroad in East Africa, Patrick diversified his education by completing his MBA from the University of Warwick, England.
Patrick brings a wealth of experience to the team, joining us from the UK’s National Health Service where he dedicated his time to leading national quality improvement initiatives, project management and creating collaborative relationships with hospital trusts. As well as his legal experience, Patrick retains six years’ experience in healthcare consulting, project management, strategic development and quality improvement.
Patrick has played a crucial role in AIMA’s transition to a proactive financial advisory organization. He has instigated the use of market-leading business intelligence and automation technology to help our clients optimize their healthcare businesses
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Annette Jackson - Executive Assistant to the CEO
Annette joined AIMA in March 2019 as Executive Assistant to the CEO, Aaron Liston. Her role has a broad and critical remit across the entire company. Primarily, supporting Aaron, she also provides executive support to special projects, manages client engagement and supports the senior team in the development of new business strategies. Since joining the company, Annette has been integral in establishing AIMA’s corporate brand, including participation at high profile events, building key relationships and contracting new clients.
She brings over 25 years of healthcare experience to AIMA. Annette’s career includes supporting executive directors and senior teams for the United Nations World Food Program, UK National Health Service, and private sector companies in the UK and the Middle East.
Annette is a Fellow of the Executives and Personal Assistants Association as well as an MS Office Specialist. She is passionate about collaborative ways of working and sharing of good practice and learning.
“It is with great pride that I join the AIMA team who are industry renowned for results-driven services, cutting-edge technology and exceptional customer care. The healthcare sector has the potential for exponential growth, and AIMA is firmly part of the success trajectory. I cannot wait to help existing and new clients to optimize their business operations and enhance their revenue in ways they haven’t yet imagined.”
Overseeing all sales and business development activities in the US, Nate maintains, bolsters and grows AIMA’s client and customer relationship base in the United States. He leverages his unique combination of project and account management skills with his ability to build and maintain networking alliances to ensure that our client relationships develop into lifetime partnerships.
Before joining AIMA, Nate spent 14 years learning the ideal ways to build networks, prioritize business relationships and develop extensive client and customer collaboration. Following his graduation from the University of North Carolina in Wilmington, Nate began his career in the mortgage and financial services industry.
Nate then moved into the medical industry, beginning in healthcare management with Maxim Healthcare, one of the leading healthcare providers in the United States. He progressed into a Business Development position in the laboratory industry with Personify/Mackenzie Ryan, one of the fastest-growing and most awarded RPO and Executive Recruiting companies in the nation. Here, he specialized in networking with companies and people working in hospital and physician labs. Throughout his career, Nate has continued to build his expertise in project launch and project management, relationship brokering and partnership creation.
Utilizing our groundbreaking technology, unbeatable pricing strategy, world-class service and dedication to our partners, Nate and his team drive AIMA towards exponential growth over the next decade and beyond. Reach out to Nate for more information and to learn how we can optimize your healthcare business.
Scott Jones - Senior Operations Manager
Scott heads-up the day to day delivery of AIMA’s core services. He oversees a network of teams with varied specialisms in revenue cycle management, software development, process automation and customer care. Since joining AIMA, Scott has been instrumental in the advancement of company-wide efficiency and quality management as well as building a strong teamwork ethos.
An Alumnus of Symbiosis Institute of Management Studies, Scott joined AIMA in 2015 with a prestigious 15+ years track record with healthcare IT services giants including Dell International Services, AQuity Solutions, and HeartlandKG Information Systems.
Scott is a strong advocate of a process-oriented approach which guarantees consistent service delivery. He is passionate about growing expertise and knowledge sharing within his extensive team. A certified ISO external auditor from TUV-Nord, Scott has led many Six Sigma projects in the healthcare service delivery domain. He believes in the fundamentals of the ISO framework in standardizing processes and engendering continual efficiency and quality improvements.
Scott is excited about the future for AIMA, especially within realms of software solutions and process automation. With the right mix of internal industry knowledge and technical capabilities, he is confident AIMA is well-positioned to enhance further the renowned AIMA premium customer experience.
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