Meet the AIMA Team
Meet the AIMA Team. Get to know the AIMA team as we help our clients to optimize the business of healthcare with expert revenue cycle management.
Aaron Liston - CEO
“We have come a long way from the early days with a tiny office in the spare room of our family home. Today we are a multi-national company with over 200 team members. Yet, I still feel we are intrinsically a family business that genuinely cares and support each other towards a common goal. Lasting, trust-based partnerships will forever be at the heart of AIMA. We will always be accessible, ever-present and totally committed to finding expert solutions to the challenges faced by our customers.”
Privately educated in London, England and a graduate of Bournemouth University Business School with Honors, Aaron brings a wealth of knowledge and experience from a number of business specialities to the company.
Aaron began his career in the IT sector working with IBM in London. This renowned world-class organisation provided the foundations of Aaron’s business experience, exposing him to mid-market business requirements and large-scale operations.
In 2010 the opportunity arose for Aaron to enter the family business, becoming the second generation to enter the AIMA Group. Starting from the bottom up, Aaron worked on the operational side of the business in the USA, UK, Philippines, India and the Far East where he gained deep insight into cross-cultural management and building important and interconnected business networks. Aaron spent much of this time gaining a deep understanding of operational efficiency in process-driven industries such as healthcare, education and recruitment.
Aaron eventually took the operational lead of the company in 2014 after four years working in the different areas of the business. It was from this point that AIMA started to diversify its operating model and customer base to the industries and service lines that we see AIMA working in today. Aaron saw a great opportunity in the US healthcare sector and re-focused the organisation to quality-driven administrative/business services support, drawing on AIMA’s business roots and contacts to aid the transition whilst tailoring the services offered to current market needs.
This strategy has proven very successful and resulted in year on year continued financial growth for the company. Such continued growth has led to a corresponding need to continually invest in the best and brightest people to take the company to new heights, with Aaron overseeing the growth of AIMA to where it stands now at a headcount of over 200 people.
As well as the US healthcare market, Aaron has been solely responsible for expanding AIMA’s operations into the international legal and general business services industries.
Contact Aaron Liston
Patrick Richmond - Vice President of Global Operations
“Nothing gives me greater pride than seeing AIMA help our customers to realize their full potential. We continually guide them to increase their revenue and cash flow to achieve greater commercial security. Unburdened of the day-to-day revenue cycle management processes, AIMA enables our customers to invest in their people, patients and facilities, for a more efficient stress-free life.”
Overseeing all global group operations, Patrick works extensively with our broad client base. Over the last few years, he has implemented many key strategic initiatives that have facilitated an increased capacity to scale our operations and brought about a dramatic increase in revenue.
With a career spanning 14 years. Patrick qualified as a lawyer in 2008 and spent several years working in London, England. Following a brief period of travelling and working abroad in East Africa, Patrick diversified his education by completing his MBA from the University of Warwick, England.
Patrick brings a wealth of experience to the team, joining us from the UK’s National Health Service where he dedicated his time to leading national quality improvement initiatives, project management and creating collaborative relationships with hospital trusts. As well as his legal experience, Patrick retains six years’ experience in healthcare consulting, project management, strategic development and quality improvement.
Patrick has played a crucial role in AIMA’s transition to a proactive financial advisory organization. He has instigated the use of market-leading business intelligence and automation technology to help our clients optimize their healthcare businesses
Contact Patrick Richmond
Annette Jackson - Executive Assistant to the CEO
“Being an Executive Assistant is about supporting leaders to achieve greatness. We can’t all be the captain of the ship, and yet the ship doesn’t sail or reach its destination without the efforts of the whole team. It takes understanding, determination and confidence to push others forward. The same principle applies to how AIMA supports our customers to achieve their own greatness. In a nutshell, my role at AIMA is all about support and follow-through. Supporting our senior team to achieve their goals and targets and ensuring actions, projects, initiatives have outcomes and fulfil their purpose.”
Annette joined AIMA in March 2019 as Executive Assistant to the CEO, Aaron Liston. Her role has a broad and critical remit across the entire company. Primarily, supporting Aaron, she also provides executive support to special projects, manages client engagement and supports the senior team in the development of new business strategies. Since joining the company, Annette has been integral in establishing AIMA’s corporate brand, including participation at high profile events, building key relationships and contracting new clients.
She brings over 25 years of healthcare experience to AIMA. Annette’s career includes supporting executive directors and senior teams for the United Nations World Food Program, UK National Health Service, and private sector companies in the UK and the Middle East.
Annette is a Fellow of the Executives and Personal Assistants Association as well as an MS Office Specialist. She is passionate about collaborative ways of working and sharing of good practice and learning.
“It is with great pride that I am part of the AIMA team who are industry renowned for results-driven services, cutting-edge technology and exceptional customer care. The healthcare sector has the potential for exponential growth, and AIMA is firmly part of the success trajectory. I love helping existing and new clients to optimize their business operations and enhance their revenue in ways they haven’t yet imagined.”
Overseeing all sales and business development activities in the US, Nate maintains, bolsters and grows AIMA’s client and customer relationship base in the United States. He leverages his unique combination of project and account management skills with his ability to build and maintain networking alliances to ensure that our client relationships develop into lifetime partnerships.
Before joining AIMA, Nate spent 14 years learning the ideal ways to build networks, prioritize business relationships and develop extensive client and customer collaboration. Following his graduation from the University of North Carolina in Wilmington, Nate began his career in the mortgage and financial services industry.
Nate then moved into the medical industry, beginning in healthcare management with Maxim Healthcare, one of the leading healthcare providers in the United States. He progressed into a Business Development position in the laboratory industry with Personify/Mackenzie Ryan, one of the fastest-growing and most awarded RPO and Executive Recruiting companies in the nation. Here, he specialized in networking with companies and people working in hospital and physician labs. Throughout his career, Nate has continued to build his expertise in project launch and project management, relationship brokering and partnership creation.
Utilizing our groundbreaking technology, unbeatable pricing strategy, world-class service and dedication to our partners, Nate and his team drive AIMA towards exponential growth over the next decade and beyond. Reach out to Nate for more information and to learn how we can optimize your healthcare business.
Carson Satterfield - Customer Success Manager
“My greatest reward is nurturing lasting relationships with my clients. I love understanding their challenges and helping to turn them around into their successes. I am the daughter of a physician and so have a long-standing passion for the healthcare industry. You could say it is part of my DNA.”
As Customer Success Manager, Carson has a wealth of knowledge, experience, and contacts within the healthcare industry. She has enjoyed a successful career in the healthcare industry for the past 17 years, working in revenue cycle management as billing and account manager for a long-term care pharmacy managing and various private physician practices (including GYN, Primary Care, Pediatrics, Dental, and Dermatology). Carson was RCM manager across multiple site locations in various states for OBGYN providers and their privately owned laboratories.
Born and raised in Raleigh, NC, Carson played soccer at Appalachian State University for the women’s team and attained an MBA from Boston University with an additional study abroad program at Manchester Business School, England. Carson now lives in Raleigh, NC, with her husband and two sons.
Carson is a real asset to the AIMA team. Her experience, knowledge, and, most importantly, her genuine upbeat personality helps to forge enduring customer relationships.
Contact Carson Satterfield
US (919) 504-9215
Scott Jones - Senior Operations Manager
“I am excited about the future of AIMA, especially within the realms of software solutions and process automation. Internally we have a potent mix of industry knowledge, technical capabilities and passion for excellence.”
Scott heads up the day-to-day delivery of AIMA’s core services. He oversees a network of teams with varied specialisms in revenue cycle management, software development, process automation and customer care. Since joining AIMA, Scott has been instrumental in the advancement of company-wide efficiency and quality management as well as building a strong teamwork ethos.
An Alumnus of Symbiosis Institute of Management Studies, Scott joined AIMA in 2015 with a prestigious 15+ years track record with healthcare IT services giants including Dell International Services, AQuity Solutions, and HeartlandKG Information Systems.
Scott is a strong advocate of a process-oriented approach that guarantees consistent service delivery. He is passionate about growing expertise and knowledge sharing within his extensive team. A certified ISO external auditor from TUV-Nord, Scott has led many Six Sigma projects in the healthcare service delivery domain. He believes in the fundamentals of the ISO framework in standardizing processes and engendering continual efficiency and quality improvements.
Contact Scott Jones
K.D. Pakootas - Compliance Officer
“I have worked in payer contracting and credentialing requirements throughout my career. The growing complexity of healthcare rules is why I became a Certified Professional Compliance Officer. There are always more questions than answers, and my goal is to resolve provider issues to get customers reimbursed for services rendered. I enjoy helping customers provide new services or adapt their processes to grow and achieve more significant business optimization. Here at AIMA as Compliance Officer, I am responsible for analyzing payer policies in collaboration with our specialist RCM teams to ensure our customers prepare for any changes in reimbursement rules and regulations. I avidly research state and federal regulations, especially for customers who plan to expand their services. My work enables AIMA to stay one step ahead of any payer changes and facilitate seamless reimbursement for our customers.”
K.D is a Certified Professional Compliance Officer (CPCO) and Certified Professional Coder (CPC), both accredited with the American Academy of Professional Coders AAPC.
K.D. has worked in the healthcare industry since 2006. Her determination and love of helping people have driven her to grow through training and professional progression. She has worked for a revenue cycle management company, a Federally Qualified Health Center, and a Tribal Government. Her expertise covers all areas of healthcare, including Skilled Nursing, Dentistry and Optometry.
Throughout her professional career, K.D. has demonstrated a natural ability for solving complex problems and completing special projects. Personal achievements include managing a clinic’s transition from paper-based to digital file management. Most notably, developing a series of electronic billing processes whilst adapting the electronic health records system to comply with payer requirements for file uploads.
Contact K.D. Pakootas
US (919) 766-8767