Collections

Our Approach to Collections

Our collections process is built on clear communication, transparency, and accountability. We follow up with patients, clarify responsibilities, and provide convenient payment options. This approach not only reduces administrative stress for your staff but also increases the likelihood of successful debt recovery. Our goal is to recover revenue efficiently and ethically, reducing your administrative burden. By allowing our experts to manage collections, your team can focus more on delivering excellent care rather than handling financial challenges.

Preserving Patient Relationships

One of the main concerns practices face in collections is the impact on patient relationships. At AIMA, we prioritize sensitivity in every interaction. Our team communicates with patients respectfully, explains balances clearly, and provides solutions. This approach preserves the reputation of your practice and ensures that financial conversations do not disrupt the care experience.

Key Performance Metrics That Matter

We believe transparency is critical when managing collections. That is why we track and share metrics that demonstrate our effectiveness.

Collections Rate

This reflects the percentage of patient balances we successfully recover. A higher collections rate means more consistent revenue for your practice.

Average Time to Collect

We closely monitor how long it takes to receive a payment once a patient’s responsibility is determined. Shorter collection times mean improved cash flow and reduced stress for your team.

Reduction in Bad Debt

Our services significantly lower the amount of uncollected balances that practices write off. By minimizing bad debt, we directly protect you from writing off debt.

Proven Results

Trusted Resource for Revenue Recovery

With decades of experience in healthcare revenue cycle management, AIMA has established itself as a trusted partner for medical practices of all sizes. Our ethical, effective, and patient-centered collections process ensures that your revenue is recovered without compromising care or patient satisfaction.

 

AR Days

AIMA Average: 25 Days

Industry Benchmark: 35 Days

Denial Rate

AIMA Average: 2%

Industry Benchmark: 5%

Net Collection Rate

AIMA Average: 97.5%

Industry Benchmark: 75%

Why Choose AIMA for Patient Collections?

When it comes to collections, trust and professionalism are key. AIMA combines industry expertise with a patient-first approach, ensuring every interaction supports your practice’s long-term success. We handle the difficult conversations so you can focus on providing patient care.

Our team is available to discuss your practice’s needs.

Contact us today to learn more about how we can reduce bad debt, improve collection rates, and streamline your financial operations.

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Success Stories
From Our Partners

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I am thankful for the large reimbursement payment coming in this morning. I applaud all of you for your hard work and dedication. Please keep up the good work you all are doing.

– Clinical Laboratory, Midwest

We really appreciate all that you have done so far for our organization.  We can already see the difference between you all and our last billing company.  We are excited to continue growing this.

– Genetic testing Laboratory, Louisiana

Thanks so much for all your hard work. I'm really happy to have you on my team, and I don't think I ever take the time to say it. When I see an email like the follow up about the collection code, it reminds me how lucky I am to have someone like you on the team keeping up with stuff that I'm too busy/anxious to think about. And I swear sometimes you bring things up on the calls that my million miles a minute brain just overlooks...So thanks for everything.

– Laboratory, Michigan