Family Practice Revenue Increase Case Study

Interview with Dr Varesh Patel, Primary Care Physician, Advance Family Practice

A Florida based family practice celebrates its fourth anniversary of working with AIMA. Advance Family Practice has achieved consistently improved cash flow and efficiency with AIMA providing a range of services. Read the highlights and achievements of the last four years of working together.

What initially attracted you to work with AIMA?

We had been working with a Florida based billing company for several years and weren’t happy with the level of service. The communication wasn’t good enough, and it was time for a change. A colleague recommended speaking with Aaron Liston at AIMA. Instantly I could tell Aaron was an active listener. He spent a whole day in the practice with us, learning about our business and the daily challenges we face. He met all of our team, talking through their frustrations and hopes for the future. I felt reassured that AIMA would be the perfect partners for us.

What factors have kept you working with AIMA for the past four years?

AIMA has helped us to increase our revenue by 17%. The impact they have had on our practice is significant. We are markedly more efficient in all areas of the business. With their help and support, we work smarter, not harder.

The consistency of service and communication has been fundamental to our relationship from day one.

What have been the highlights of the last four years of working together?

Our scheduled weekly catch-up is excellent. It is an appointment that I never miss, no matter what. Our dedicated AIMA team update us on the figures, collection rates and any potential issues. I have absolute confidence in their abilities.

AIMA Action

Billing Streamline

With AIMA’s 24–48 hour turnaround time (TAT) on billing, the practice has attained a continuously high collection rate and increased revenue flow.

Coding Audit

Pre-billing audit of CPT/ICD codes has prevented coding-related denials.

Follow-Up Streamline

Skillful follow-up on outstanding balances with payers and patients has resulted in a sustained Net Collection Rate of 97.5% and AR days controlled to 18.

EFT and ERA Set-Up

Establishment of Electronic Funds Transfer (EFT) and Electronic Remittance Advice (ERA) procedures has sped up collections.

Verification of Eligibility Streamline

Implementation of eligibility protocols before service has eliminated policy-related denials.

Message Center Implementation

A Message Center was implemented to enhance communication efficiency between the practice and AIMA.

Patient AR Implementation

Greater efficiency achieved through an effective strategy for patient Accounts Receivable (AR). Time and money were saved by eliminating unwanted and repetitive statements.

Reconciliation of Schedules and Billing

Reconciliations ensured that billing was covered for all scheduled patients and encounters created.

Referrals Generation

A structured process to generate referrals was applied, saving time and manpower for the practice.

Online Payment Portal

Guidance and support were provided to set up an online payment portal, improving patient payment flow.